General Terms and Conditions Horlogeline.be
Table of contents:
Article 1 – Definitions
Article 2 – Identity of the company
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of revocation
Article 8 – Exclusion of the right of withdrawal
Article 9 – The price
Article 10 – Conformity and warranty
Article 11 – Delivery and execution
Article 12 – Payment
Article 13 – Complaints procedure
Article 14 – Disputes
Article 15 – Privacy policy
Article 16 – Returns Policy
Article 1 – Definition
In these terms and conditions the following terms shall have the following meanings:
Reflection period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the company;
Day: calendar day;
Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any instrument which enables the consumer or entrepreneur to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period;
Company: the natural or legal person who offers products and/or services remotely to consumers;
Distance contract: an agreement whereby, within the framework of a system organised by the company for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
Article 2 – Identity of the company
Horlogeline BV
VAT identification number: TR8690696247
Article 3 – Applicability
These general terms and conditions apply to every offer from the company and to every distance contract between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer digitally. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the company and that they will be sent to the consumer free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request.
Article 4 – The offer
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the company uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the company.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
the price including taxes;
any costs of delivery;
the manner in which the agreement will be concluded and the actions required for this;
the method of payment, delivery and execution of the agreement;
the period for accepting the offer, or the period within which the company guarantees the price;
the minimum duration of the distance contract in the event of a continuous transaction.
Article 5 – The agreement
Subject to the provisions of paragraph 4, the agreement is concluded at the time the consumer accepts the offer and meets the conditions set therein.
If the consumer has accepted the offer electronically, the company will immediately confirm receipt of acceptance of the offer electronically.
If the agreement is concluded electronically, the company will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the company will take appropriate security measures to that end.
The company may – within legal frameworks – inquire whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the company has good reasons not to enter into the contract on the basis of this investigation, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
Article 6 – Right of withdrawal
When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the company.
After notification of return, the customer has another 14 days to actually return the product.
During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the company, in accordance with the reasonable and clear instructions provided by the company. For animal feed, only unopened food packaging can be returned.
Article 7 – Costs in case of revocation
If the consumer exercises his right of withdrawal, the costs of return will be at his expense.
If the consumer has paid an amount, the company will refund this amount as soon as possible, but no later than 14 days after the return or cancellation.
Article 8 – Exclusion of the right of withdrawal
The company may exclude the consumer's right of withdrawal for the following products:
which have been created by the company in accordance with the consumer's specifications;
that are clearly personal in nature;
which by their nature cannot be returned;
that can spoil or become outdated quickly;
the price of which is subject to fluctuations in the financial market over which the company has no influence;
Article 9 – The price
During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
By way of exception to the previous paragraph, the company may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market over which the company has no influence.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
The prices stated in the offer of products or services are inclusive of VAT and exclusive of other government levies and exclusive of shipping costs. The minimum order value is 15 euros excluding shipping costs.
All prices in our offer are subject to human error when placing on the website. Also in the case of technical errors or malfunctions, the company is not bound to the prices stated on the website.
Article 10 – Conformity and Warranty
The company guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement was concluded. If agreed, the company also guarantees that the product is suitable for other than normal use.
Only if the warranty obligations with regard to the products and/or services supplied by the company have not been assumed by third parties, such as manufacturers, can the consumer make claims against the company, provided that the damage suffered by the consumer is directly and exclusively the result of the company's fault. The company can in no way be held liable by the consumer for damage of any nature whatsoever and suffered by anyone whatsoever, arising from or in connection with products supplied by the company but manufactured by third parties, although the company will, if possible, provide the consumer with the necessary information to seek redress from that third party. The total liability of the company will never exceed the invoice value of the delivered products for which compensation is claimed.
Article 11 – Delivery and execution
The Company will exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.
Despite the care that the company takes, it may happen that the consumer receives the wrong product. The consumer must therefore always check upon receipt whether the correct products have been received. This must be done before opening the packaging. The responsibility for opening packaging and using products always lies with the consumer. This also applies to incorrect use of a product. Unfortunately, already opened packaging cannot be taken back.
The place of delivery is the address that the consumer has made known to the company.
Taking into account what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 14 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will receive notification of this at the latest 14 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.
In the event of dissolution in accordance with the previous paragraph, the company will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
If delivery of an ordered product proves impossible, the company will make every effort to provide a replacement item. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment will in that case be borne by the company.
The risk of damage and/or loss of products rests with the company until the moment of delivery to the consumer or a previously designated representative made known to the company, unless expressly agreed otherwise. The delivery times stated on the website and in the correspondence are indicative and not fatal terms. Petfactor is never liable for damage resulting from exceeding delivery times. Deliveries cannot be made to PO boxes. Unfortunately, physical collection or return of your package is not possible.
Article 12 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period as referred to in Article 6 paragraph 1.
If advance payment has been agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed advance payment has been made.
The consumer has the duty to report any inaccuracies in payment details provided or stated to the company without delay.
In the event of non-payment by the consumer, the company has the right, subject to legal restrictions, to charge reasonable costs made known to the consumer in advance.
Article 13 – Complaints procedure
Complaints about the performance of the agreement must be submitted to the company within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
Complaints submitted to the company will generally be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the company will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
Article 14 – Disputes
Agreements between the company and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Horlogeline BV is not responsible and/or liable for any use of watches/timepieces that can splinter or cause a choking hazard. It is always the responsibility of the consumer for the proper use of these articles. Therefore, always supervise use.
As of 15 February 2016, consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
Article 15 – Privacy policy
Petfactor respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially. We use your information to process orders as quickly and easily as possible. By means of e-mails we provide you with promotions and attractive offers related to the products you have ordered. You can always unsubscribe from this via the link at the bottom of each e-mail. If you do not wish to receive the e-mails in advance, you can send an e-mail to horlogeline.be@gmail.com We will then ensure that you do not receive any e-mails. For the rest, we will only use this information with your permission. Horlogeline will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order.
Article 16 – Returns Policy
Do you regret your purchase? Or is the size of the purchased item not correct? No problem, because at petfactor guarantee and service are high on the list! You can return your purchase to us within 14 days in the undamaged packaging. You will then receive your money back including the shipping costs. The costs of the return shipment are of course for yourself. Use the return form in case you want to return products.